Refund policy
Return & Refund Policy
At The Holiday Crate, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we'll do our best to help.
Returns
We accept eligible returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused and unworn.
- The item must be in its original condition and packaging.
- You must provide your order number.
- The return request must be submitted within 30 days of delivery.
For hygiene reasons, worn or used socks cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us at:
Contact.theholidaycrate.shop@gmail.com
Please include your order number and clear photos or a short video showing the issue. We will review the request and provide an appropriate solution.
Refunds
Once an approved return is received and inspected, we will notify you about the status of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are generally the customer's responsibility.
Contact
For return or refund questions: