Shipping policy
Shipping Policy
Last updated: October 7, 2026
At The Holiday Crate, we aim to make your shopping experience simple and convenient.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.
Delivery Time
Estimated delivery time:
7–15 business days
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.
Tracking
Once your order has been shipped, tracking information may be provided to the email address associated with your order.
Tracking updates may take some time to appear after the package enters the carrier's system.
Incorrect Address
Please carefully check your shipping information before completing your order.
If an incorrect address is provided, contact us as soon as possible at:
Contact.theholidaycrate.shop@gmail.com
Once an order has been shipped, we may not be able to change the delivery address.
Customs & Import Charges
For international orders, the destination country may apply customs duties, taxes, or other import charges. Where applicable, these charges may be the customer's responsibility.
Delivery Problems
If your order appears lost, significantly delayed, or arrives damaged, contact us at:
Contact.theholidaycrate.shop@gmail.com
Please include your order number and relevant delivery information.
- 🇺🇸 United States: 7–15 Business Days
- 🇨🇦 Canada: 7–15 Business Days
- 🇬🇧 United Kingdom: 7–15 Business Days
- 🇦🇺 Australia: 7–15 Business Days
- 🇦🇪 United Arab Emirates: 5–12 Business Days
- 🌍 Other Countries: 7–20 Business Days
Order Tracking
Once your order has been shipped, you'll receive a confirmation email with tracking information.